Terms of service

Last updated: July 28, 2026

Overview

This website is operated by Imythra. Throughout the site, the terms “we”, “us”, and “our” refer to Imythra.

Imythra provides this website, including all information, products, services, content, and tools available through this website, subject to your acceptance of these Terms of Service.

By accessing our website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, as well as our Privacy Policy and Refund & Return Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not access or use our website.

We reserve the right to update, modify, or replace any part of these Terms at any time. Any changes will be posted on this page, and continued use of our website after changes are posted means you accept those updates.

Our online store is hosted through Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Section 1 - Online Store Terms

By using our website, you confirm that you are legally allowed to enter into agreements in your country or region.

If you are under the age of majority in your location, you may only use our website with permission from a parent or legal guardian.

You agree not to use our products, website, or services for any unlawful or unauthorized purpose.

You must not:

  • Attempt to damage, disrupt, or interfere with our website

  • Upload harmful code, viruses, or malicious software

  • Use our website to violate applicable laws

  • Copy, reproduce, or misuse Imythra’s intellectual property

Section 2 - General Conditions

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe an activity violates these Terms, creates risk, or involves fraudulent behaviour.

You agree that information provided during checkout, account creation, or communication with Imythra must be accurate and complete.

You are responsible for maintaining the security of your account information and password if you create an account on our website.

Section 3 - Products and Pre-Orders

Imythra offers limited products, including preorder items and future product releases.

Due to the limited nature of our drops, products may only be available for a specific period or in limited quantities.

Some products are made available through preorder. By purchasing a preorder item, you acknowledge that production will begin after orders are collected.

Preorder items typically require approximately 4–6 weeks from the order date for production and fulfillment. This timeline may be affected by manufacturing schedules, quality checks, shipping arrangements, or circumstances outside of our control.

By placing an order, you agree to the estimated production timeline.

Please review product descriptions, measurements, and size guides carefully before purchasing. Customers are responsible for selecting the correct size and product before completing checkout.

Section 4 - Product Information

We make reasonable efforts to display our products as accurately as possible.

However:

  • Product colours may vary depending on device screens and display settings

  • Minor variations may occur due to manufacturing processes

  • Measurements may have slight differences due to production methods

We reserve the right to update product information, pricing, availability, and descriptions at any time without notice.

Section 5 - Orders and Billing Information

We reserve the right to refuse or cancel any order at our discretion, including orders suspected of fraud, unauthorized resale, or misuse of promotions.

You agree to provide accurate and complete information when placing an order.

If information provided is incorrect and affects delivery, Imythra is not responsible for resulting delays, failed delivery, or additional costs.

Section 6 - Payments

Payments are processed through third-party payment providers, including Stripe and PayPal.

Imythra does not store complete payment card information. Payment information is handled securely by the relevant payment providers according to their own policies.

Section 7 - Discount Codes and Promotions

Discount codes, early access codes, and promotional offers may be provided by Imythra from time to time.

Unless stated otherwise:

  • Discount codes cannot be exchanged for cash

  • Discount codes cannot be combined unless permitted

  • Discount codes are intended only for the original recipient

  • Sharing private or early access discount codes without permission is prohibited

We reserve the right to cancel or restrict orders involving misuse of promotional offers.

Section 8 - Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand identity

  • Artwork

  • Illustrations

  • Designs

  • Product concepts

  • Photography

  • Graphics

  • Written content

are owned by or licensed to Imythra and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially use any Imythra content or designs without written permission.

Unauthorized reproduction of Imythra products or designs, including counterfeit products, is strictly prohibited.

Section 9 - Customer Content

If you submit, tag, mention, or share content featuring Imythra products through social media or other platforms, you grant Imythra permission to repost or share that content for brand-related purposes.

Where possible, Imythra may provide credit to the original creator.

You retain ownership of your content.

You confirm that any content submitted or shared does not violate the rights of others or contain unlawful, harmful, or inappropriate material.

Section 10 - Third-Party Services

Our website may use third-party services, including but not limited to:

  • Shopify

  • Payment providers

  • Shipping providers

  • Email marketing platforms

  • Analytics services

These third parties operate according to their own terms and privacy policies.

Imythra is not responsible for the practices or services provided by third parties.

Section 11 - Shipping

Shipping times may vary depending on destination, courier availability, customs processing, and other external factors.

For international orders:

  • Customers are responsible for ensuring shipping information is accurate

  • Customs duties, taxes, or import fees may apply depending on the destination country

  • Imythra is not responsible for delays caused by customs, courier services, or events outside our control

Section 12 - Prohibited Uses

You may not use our website or services to:

  • Violate laws or regulations

  • Infringe intellectual property rights

  • Submit false information

  • Attempt unauthorized access to our website

  • Collect personal information from other users

  • Upload harmful software

  • Engage in fraudulent activity

  • Harass, threaten, or discriminate against others

We reserve the right to terminate access for violations of these Terms.

Section 13 - Disclaimer and Limitation of Liability

We do not guarantee that our website or services will always be uninterrupted, secure, or error-free.

To the maximum extent permitted by applicable law, Imythra is not responsible for indirect losses, damages, delays, or issues resulting from circumstances outside our reasonable control.

Our responsibility regarding products purchased from us is limited to the remedies provided under our Refund & Return Policy.

Section 14 - Indemnification

You agree to protect and hold Imythra harmless from claims, damages, losses, or expenses resulting from your violation of these Terms, misuse of our services, or violation of another party’s rights.

Section 15 - Governing Law

These Terms of Service and any agreements between you and Imythra shall be governed by and interpreted according to the laws of Malaysia.

Section 16 - Contact Information

If you have any questions regarding these Terms of Service, please contact:

Imythra

Email:
team@imythra.com