Privacy policy

Last updated: July 28, 2026

At Imythra ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, subscribe to our updates, or place an order, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Payment-related information
Order details and purchase history
Any information you provide when contacting us

Website and Usage Information

We may collect information about how you interact with our website, including:

Device information
Browser information
IP address
Website activity and preferences
Cookies and similar tracking technologies

2. How We Collect Your Information

We collect information through:

Shopify checkout when you place an order
Early access registration forms powered by Omnisend
Contact forms or customer inquiries
Communication through our social media platforms
Other interactions with our website and services

3. How We Use Your Information

We may use your information for the following purposes:

Processing and fulfilling your orders
Managing pre-orders and providing order updates
Arranging delivery and shipment tracking
Communicating with you regarding your purchase
Responding to customer inquiries and support requests
Sending early access notifications, product updates, and marketing communications (if you choose to subscribe)
Improving our website, products, and customer experience
Preventing fraud and maintaining website security
Complying with applicable legal requirements

4. Pre-Orders

Some Imythra products may be available through pre-order.

When you place a pre-order, we may use your personal information to manage your order, provide updates, and arrange delivery once your item is ready.

Estimated fulfillment timelines will be stated on the product page or communicated during the purchase process. For pre-order items, production and delivery may take approximately 4–6 weeks from the order date.

5. Payment Information

Payments on our website are processed through third-party payment providers, including:

PayPal
Stripe
Visa payment processing services

Imythra does not directly store or process your complete payment card information. Your payment details are handled securely by the relevant payment providers according to their own privacy policies and security practices.

6. Shipping Information

To deliver your orders, we may share necessary information with our shipping and logistics partners, including:

J&T Express
EasyParcel

This may include your name, phone number, shipping address, and order details required to complete delivery.

7. Sharing Your Information

We may share your personal information with trusted third-party service providers that help us operate our business, including:

Shopify (website and ecommerce platform)
Omnisend (email marketing and communication services)
Payment providers
Shipping and logistics providers
Analytics and website improvement services

These third parties only receive information necessary to provide their services and are responsible for handling information according to their own privacy policies.

We do not sell, rent, or trade your personal information to third parties.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, and support marketing activities.

Cookies may help us:

Remember your preferences
Improve website performance
Understand customer behaviour
Provide relevant communications and advertisements

You may disable cookies through your browser settings, although some website features may not function properly.

9. Marketing Communications

If you subscribe to our early access list or newsletter, we may send you updates about:

New collections
Product launches
Early access opportunities
Promotions and brand announcements

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

10. International Customers and Data Transfers

As Imythra ships internationally, your information may be processed or transferred through service providers located outside Malaysia, including platforms that support our ecommerce, payment, marketing, and shipping operations.

We take reasonable steps to ensure your information is handled securely.

11. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights

Depending on applicable laws, you may have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information where applicable
Withdraw consent for marketing communications

To make a request regarding your information, please contact us at:

Email: team@imythra.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with the revised date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact:

Imythra