Refund policy

Last updated: July 28, 2026

At Imythra, each piece is produced with intention and in limited quantities. Due to the nature of our preorder drops, all purchases are considered final once an order has been placed.

Please review your order details, sizing information, and product description carefully before completing your purchase.

1. All Sales Are Final

We do not offer refunds, returns, or exchanges for:

  • Change of mind

  • Incorrect size selection

  • Incorrect size choice due to not reviewing the size chart

  • Personal preference regarding fit, colour, or design

  • Lost or stolen packages after shipment

Customers are responsible for ensuring they have selected the correct size before placing an order. We strongly recommend reviewing our size guide carefully before checkout.

2. Pre-Order Items

Some Imythra products are available exclusively through preorder.

Pre-order items require approximately 4–6 weeks from the order date for production and fulfillment. This estimated timeline may be affected by manufacturing schedules, quality checks, shipping arrangements, or circumstances outside of Imythra's control.

By purchasing a preorder item, you acknowledge and understand that production timelines may experience delays due to our manufacturing process.

We appreciate your patience and understanding as we carefully prepare each piece.

3. Damaged or Incorrect Items

Refunds or replacements will only be considered if:

  • You received the wrong product

  • Your item arrives with a manufacturing defect

  • Your item arrives damaged before use

If you experience an issue, please contact us within 7 days of receiving your order.

Please provide:

  • Your order number

  • Clear photos or videos of the issue

  • A description of the problem

Each request will be reviewed individually. If approved, Imythra may provide a replacement or refund depending on the situation.

4. Lost or Stolen Packages

Imythra is not responsible for lost or stolen packages after the order has been successfully shipped and handed over to the courier provider.

Customers are responsible for providing accurate shipping information during checkout.

If your package experiences delivery issues, please contact us and we will assist in communicating with the courier service where possible.

5. International Orders

For international customers:

  • Delivery times may vary depending on destination country

  • Customs duties, taxes, or import fees may be charged by local authorities

  • Imythra is not responsible for delays caused by customs, courier services, or circumstances outside our control

6. Contact Us

For any questions regarding your order, please contact our support team:

Email: team@imythra.com

Please include your order number and relevant details so we can assist you.