Shipping policy

Last updated: July 28, 2026

At Imythra, we carefully prepare every order to ensure each piece meets our quality standards. Please review the information below regarding our shipping process, delivery timelines, and responsibilities.

1. Worldwide Shipping

Imythra offers worldwide shipping.

Shipping availability and rates may vary depending on the destination country. Shipping costs will be calculated and displayed during checkout.

For customers in West Malaysia, we offer:

  • Free shipping on orders above RM200

Shipping promotions and rates may be updated from time to time.

2. Pre-Order Shipping Timeline

Some Imythra products are available through preorder.

Preorder items typically require approximately 4–6 weeks from the order date for production, quality checks, preparation, and fulfillment.

The estimated timeline may vary due to factors such as:

  • Manufacturing schedules

  • Quality control processes

  • Material availability

  • Courier operations

  • Customs procedures

  • Circumstances outside of our control

By placing a preorder, you acknowledge and understand that the estimated timeline is not an exact delivery date.

We appreciate your patience and support while we carefully prepare your order.

3. Order Processing

Once your order is ready to ship, you will receive relevant shipping updates and tracking information where available.

Please ensure that your shipping details, including name, address, and contact information, are accurate at checkout.

Imythra is not responsible for delays caused by incorrect shipping information provided by the customer.

4. Shipping Providers

Orders may be shipped through various courier partners depending on destination, availability, and service suitability.

Imythra reserves the right to select the most suitable shipping provider for each order.

5. Tracking Your Order

When tracking information is available, customers will receive updates through the contact information provided during checkout.

Please allow time for tracking information to update after the parcel has been handed over to the courier.

6. International Orders

For international customers:

  • Delivery times may vary depending on destination country

  • Customs processing may cause additional delays

  • Import duties, taxes, or customs fees may apply depending on local regulations

  • These charges are the responsibility of the customer

Imythra is not responsible for delays caused by customs, local authorities, or international courier processes.

7. Lost, Delayed, or Damaged Packages

Once an order has been shipped and handed over to the courier provider, delivery is managed by the courier service.

If your package experiences issues such as delays, loss, or damage during transit, please contact us and we will do our best to assist and communicate with the courier provider where possible.

However, Imythra cannot guarantee outcomes for issues caused by courier services or circumstances outside of our control.

8. Contact Us

If you have any questions regarding shipping or your order, please contact:

Email:
team@imythra.com